Performance

At Glasgow Prestwick Airport, we currently have a ‘Very Good’ accessibility rating from the CAA. To achieve this classification we must meet specified criteria for three main areas; performance against assistance waiting times, user satisfaction and effectiveness of consultation with local disability communities.

Click to read the current CAA Accessibility report.

We report on our performance against CAA passengers with reduced mobility standards on a six monthly basis.

CAA Passenger with Reduced Mobility Quality Standards Reporting – April 2019 to September 2019

Departing
Standard (waiting time once PRM made themselves known) Target April May June July August September
Number of PRMs 257 307 289 223 167 353
Pre-booked 10 min 90% 98.83% 99.35% 99.31% 99.55% 100% 98.87%
20 min 100% 100% 100% 100% 100% 100% 100%
Number of PRMs 26 59 39 53 40 48
Non pre-booked 20 min 90% 100% 100% 100% 100% 100% 100%
25 min 100% 100% 100% 100% 100% 100% 100%
Arriving
Standard (time assistance available at gate from arrival on chocks) Target April May June July August September
Number of PRMs 209 312 264 234 146 319
Pre-booked 10 min 90% 91.39% 92.31% 96.97% 97.44% 99.32% 96.24%
20 min 100% 98.09% 98.72% 100% 98.29% 100% 99.37%
Number of PRMs 19 29 24 17 15 23
Non pre-booked 15 min 90% 100% 100% 95.83% 100% 93.33% 100%
25 min 100% 100% 100% 95.83% 100% 93.33% 100%

 

CAA Passenger with Reduced Mobility Quality Standards Reporting – October 2018 to March 2019

Departing
Standard (waiting time once PRM made themselves known) Target October November December January February March
Number of PRMs 318 120 123 115 104 136
Pre-booked 10 min 90% 99.37% 100% 100% 99.13% 98.07% 98.52%
20 min 100% 100% 100% 100% 100% 100% 100%
Number of PRMs 26 20 21 7 5 9
Non pre-booked 20 min 90% 100% 100% 100% 100% 100% 100%
25 min 100% 100% 100% 100% 100% 100% 100%
Arriving
Standard (time assistance available at gate from arrival on chocks) Target October November December January February March
Number of PRMs 341 138 104 144 95 122
Pre-booked 10 min 90% 95.30% 96.37% 97.11% 97.22% 95.78% 94.26%
20 min 100% 100% 100% 100% 100% 97.89% 100%
Number of PRMs 17 5 5 7 7 17
Non pre-booked 15 min 90% 100% 100% 100% 100% 100% 100%
25 min 100% 100% 100% 100% 100% 100% 100%