Customer Service


We value your comments and we appreciate all complaints, compliments and feedback to help improve our services.

If you have feedback on any of our services, please get in touch.

We will acknowledge your comments within 72 hours of receipt. However, response times for comments and complaints may vary depending on the nature of the feedback and the time that may be required to investigate this.

Travelling with reduced Mobility

The Civil Aviation Authority, in co-operation with all UK airports, collects feedback on the quality of the assistance provided to passengers with reduced mobility.  We would be grateful if you would take the time to complete a short survey on the assistance provided to you on departure and arrival at Glasgow Prestwick airport. To give your important feedback please visit here


Glasgow Prestwick Airport is committed to delivering the best possible service for all of our customers, whether you use general, military, cargo, executive or passenger aviation – as well, those of you who access our property related services, car parking, railway station and any of our facilities. Although we endeavour to do everything that we can to maintain high quality facilities and experiences, we understand that there may be occasions when you may not be satisfied with your interaction with us.

For more information view our Complaints Handling procedure.