Special Assistance

At Glasgow Prestwick Airport we are committed to assisting passengers with reduced mobility. We are responsible for providing special assistance at the airport and your airline is responsible when you board the aircraft.

If you need assistance on your flight, you should let your airline know at least 48 hours before you fly, ideally giving as much notice as possible for both your outbound and return journey.

Before leaving home, check your airline’s terms and conditions for information about mobility equipment, medical equipment etc.

When you book, contact your airline to confirm that assistance dogs are allowed to travel.  We welcome guide and hearing dogs at the airport and we will endeavour to provide appropriate facilities on request. Find further information on travelling with guide dogs.

If you have pre-booked assistance with your airline, when you arrive at the airport please inform airport staff if you require assistance. They will ensure that you are fast-tracked through check-in, security and boarding for (departing passengers), and immigration (for arriving passengers).

Please see our Persons with reduced mobility hidden and non-hidden disabilities January 2019 V7 (last update January 2019).

Find detailed airport access information is also available on the AccessAble website.

We report on our performance against CAA passenger with reduced mobility standards on a quarterly basis.