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At Glasgow Prestwick Airport we are committed to assisting passengers with reduced mobility. We are responsible for providing special assistance at the airport and your airline is responsible when you board the aircraft.

If you need assistance on your flight, you should let your airline know at least 48 hours before you fly, ideally giving as much notice as possible for both your outbound and return journey.

  • Information
  • AccessAble
  • Security
  • Performance
  • Enquiries
  • Accessibility Forums
Information

Information

If you require assistance please advise your airline at least 48 hours prior to departure. For those passengers who have not advised their airline of their assistance requirements Glasgow Prestwick Airport will make every reasonable effort to provide assistance, however unbooked assistance is not guaranteed on the day of travel.

If you have pre-booked assistance with your airline, when you arrive at the airport please inform airport staff if you require assistance. They will ensure that you are fast-tracked through check-in, security and boarding for departing passengers and immigration for arriving passengers.

Glasgow Prestwick Airport produces an Accessible Travel Policy (updated April 2025) for passengers travelling to or from the airport via rail.

To set out exactly what customers should expect when travelling through our Airport and to ensure our customers are able to access assistance as required, Glasgow Prestwick Airport produces an Accessibility Guide (updated March 2025).

We welcome guide and hearing dogs at the airport and we will endeavour to provide appropriate facilities on request. We recommend that you contact your airline to confirm that assistance dogs are allowed to travel. Find further information on travelling with guide dogs.

AccessAble

AccessAble

Glasgow Prestwick Airport is delighted to be in partnership with AccessAble to further enhance our accessibility information across the airport’s site.

Having as much information available to our airport users can make the journey so much easier and allows your trip to be planned with the minimum of fuss.

We also provide access information for in and around the airport via the AccessAble website.

Discover More

Security

Security

Security is a top priority at Glasgow Prestwick Airport and all passengers are required to be screened before going into our departure lounge.

Our security officers have completed Disability Awareness, Stomawise and Dementia Friendly training to help ensure that they are aware of sensitivity regarding various disabilities.

Click below for full details on our processes and regulations.

Find Out More

Performance

Performance

At Glasgow Prestwick Airport, we currently have a ‘Very Good’ accessibility rating from the CAA. To achieve this classification we must meet specified criteria for three main areas; performance against assistance waiting times, user satisfaction and effectiveness of consultation with local disability communities.

Latest CAA Accessibility Report 2023/24

We report on our performance against CAA passengers with reduced mobility standards on a six-monthly basis.

Click here for our Passengers with Reduced Mobility Quality Standards Reporting – April 2024 to September 2024

Click here for our Passengers with Reduced Mobility Quality Standards Reporting – October 2023 to March 2024

Enquiries

Enquiries

Have you booked special assistance with your airline but it’s not quite what you are looking for?

Are you travelling with someone who finds it difficult going into new and unfamiliar places?

If your answer to any of these questions is yes then we might be able to help!

Please take a few minutes to complete our assistance enquiry form, with as much detail as you can. Our team will get back to you as soon as possible.

Assistance Enquiry Form

Accessibility Forums

Accessibility Forums

Accessibility Committee Meeting Minutes

Every quarter Glasgow Prestwick Airport holds an Accessibility Committee, please see below meeting minutes.

Minutes – March 2024  Minutes – December 2023

Minutes – September 2023  Minutes – June 2023

South Ayrshire Autistic Society and NHS meetings

Glasgow Prestwick Airport meets with South Ayrshire Autistic Society and the NHS to discuss training for staff members and other initiatives.

Minutes – February 2024  Minutes – December 2023

Minutes – September 2023

Feedback

The Civil Aviation Authority, in cooperation with all UK airports, collects feedback on the quality of the assistance provided to passengers with reduced mobility. We would be grateful if you would take the time to complete a short survey on the assistance provided to you on departure and arrival at Glasgow Prestwick Airport.

To give your important feedback please visit here

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