Customer Service

Feedback
Travelling with Reduced Mobility
Policy

Feedback

We value your comments and we appreciate all complaints, compliments and feedback we receive to help improve our services.

If you have feedback on any of our services, please get in touch.

To allow us to investigate your complaint or feedback thoroughly please provide us with as much information as possible.

We aim to acknowledge your comments within 72 hours of receipt. However, response times for comments and complaints may vary depending on the nature of the feedback and the time that may be required to investigate this.

Travelling with Reduced Mobility

The Civil Aviation Authority, in cooperation with all UK airports, collects feedback on the quality of the assistance provided to passengers with reduced mobility. We would be grateful if you would take the time to complete a short survey on the assistance provided to you on departure and arrival at Glasgow Prestwick Airport.

To give your important feedback please visit here

Policy

Glasgow Prestwick Airport is dedicated to providing exceptional service to all our customers, whether you’re using our general, military, cargo, executive or passenger aviation services, or accessing our property-related services, car parking, railway station, or other facilities. While we strive to maintain the highest standards, we recognize that there may be times when your experience does not meet expectations, and we welcome your feedback to help us improve

View our Complaints Handling Procedure

Your Feedback

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Feedback

Travelling with Reduced Mobility

Policy

Your Feedback

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