Cargo Services Agent
| Contract Type: | Permanent |
| Hours: | 40 hours per week |
| Remuneration: | £27986.40 |
| Closing Date: | 05/04/2026 |
- Job Description
- Application Notes
Job Description
We have a great opportunity for a Cargo Services Agent to join our Cargo Services team at Glasgow Prestwick Airport in a fast-paced, 24/7 operational environment. We are looking for candidates who have excellent communication skills and strong attention to detail.
Glasgow Prestwick Airport directly employs circa 500 people and supports over 4,000 jobs across the aerospace cluster. Situated in the heart of Scotland’s aerospace industry we offer a diverse range of in-house aviation services providing vital connections to the rest of the world.
This is a permanent role, reporting directly to the Cargo Services Business Manager, 40 hours per week, Monday to Sunday on a rotational shift basis, including weekend and night working.
The role of Cargo Service Agent is a professional role within the Airport Business Portfolio which demands a detailed and professional individual with an ethos of Safety, Compliance and strict detail control. Due to the accountability of this position this role holds a high degree of responsibility to ensure all information passed to airlines and customers is of an exceptionally high standard.
- Comply with all processes relevant to DFT Listed Agent status, H. M. Customs Transit Shed Operations, & Civil Aviation Authority (CAA) as applicable to the operation of Glasgow Prestwick Bond.
- Receive and check export paperwork incl. DFT/CAA compliance.
- Prepare Load List/Manifest and obtain approvals to ship.
- Issue loading instructions and load plan to warehouse.
- Finalise and transmit flight load available statements to handling.
- Prepare and conclude all related carrier computer functions.
- Transmit electronic and manual manifests to specifications.
- Prepare and dispatch export paperwork to flight.
- Prepare pre-work on transshipment freight based on pre-manifests.
- Liaise with carriers and trucking companies to secure the required space.
- Receive from aircraft, split and distribute inbound flight paperwork.
- Notify import customers of arrival of shipments.
- Prepare and conclude all Customs transshipment paperwork.
- Prepare and conclude related carrier computer functions.
- Resolve customs tallies and initiate discrepancy reports/tracing.
- Prepare flight files for export and import aircraft and file as specified.
- Liaise with resident carriers’ staff to ensure situation awareness.
- Collate and batch price import shipments on uplift/delivery.
- Resolve discrepancies highlighted on regular bond checks.
- Liaise with third party suppliers to provide specialised equipment.
- Maintain open communication channels with all airport departments.
- Maintain open communication channels with all customers/suppliers.
- Check and accept or reject dangerous goods shipments for carriage.
- Secure cargo and hand search as appropriate.
- Initiate, monitor and collate volumetric and weight checks on random shipments to carriers’ specification.
- Prepare T1 documents as required.
- Complete pallet inventory as required.
- Ensure all services provided are annotated on file to ensure appropriate charges are applied.
- Carry out emergency responses in line with departmental task cards. (BCP)
- Complete billing database ensuring all accounting information is completed at the end of each week for the accounts section.
- Comply with employee responsibilities to Health & Safety regulations.
- Previous administrative experience. (Essential)
- Detail orientated working ethos is essential.
- Ability to work on own initiative & operate under pressure.
- Able to take direction and delivery effectively and efficiently.
- Ability to organise, prioritise and manage time / work effectively to meet deadlines.
- Be flexible to changing priorities based on department and business needs.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office applications, particularly Outlook, Excel, and Word.
- Experience of working within an aviation / logistics / manufacturing or similar 24/7 operational environment (desirable).
- Cash Health Care Plan (after six months employment).
- Life Assurance 4 x salary (after six months employment).
- Auto enrolled into our Pension Scheme (after 3 months employment) – enhanced upon request.
- Electric Car Scheme.
- Bike 2 Work scheme.
- Technology scheme (December).
- Uniform (as required).
- Enhanced Annual leave, depending on service length.
- Free Parking.
- Staff discounts in partnership with Dufry World Duty Free, access to their Staff Shopping Website with an excellent 30% discount on most brands across the site.
- 18+
- Comply with UK Right to Work checks and provide associated relevant documentation at interview.
- Confirm your identity by providing a copy of your passport or driving licence.
- Upon request, provide GPA with a complete five-year referencing history inclusive of all employment, self-employment, and education. Any gap period of 28 days or more must be covered by a personal reference to which you must also provide contact details.
- Upon request, provide a Criminal Record Check Certificate (Level 1 Disclosure) from Disclosure Scotland. This must not display any disqualifying convictions as detailed on the Civil Aviation Authority website.
- Where applicable, undertake a Counter Terrorist Check (CTC) and understand that deployment to any security related activities is conditional upon the satisfactory result of such a check.
We are proud to be a Disability Confident employer and are committed to applying equal opportunities at all stages of our recruitment and selection process. Reasonable adjustments will be made to our recruitment process to ensure that no applicant is disadvantaged.
Application Notes
Pre-Application Considerations
Please note that to work at Glasgow Prestwick Airport Ltd (GPAL) it is required that you are able to:
- Comply with UK Right to Work checks and provide associated relevant documentation.
- Confirm your identity by providing a copy of your passport or driving licence.
- Complete this Application Form and in doing so provide GPAL with a five-year referencing history inclusive of a reference from a personal acquaintance to cover any gaps in employment of 28 days or more.
- Provide a Criminal Record Check Certificate (Basic Disclosure) from Disclosure Scotland. This must not display any disqualifying convictions as detailed on the Civil Aviation Authority website.
- Where applicable (for security-related roles) undertake a Counter Terrorist Check (CTC) and understand that deployment to any security-related activities is conditional upon the satisfactory result of such a check.
Notes for Guidance
This is a standard Application Form that must be completed by all applicants for any position at GPAL. All information will be processed in accordance with our responsibilities under the Data Protection Act 2018. This Form is the first part of the selection process and will be used to shortlist for the next stage in the recruitment process where relevant. Please complete all sections fully and emphasise any areas where you believe you meet the requirements of the job in accordance with the job advert/role applied for.
Medical Information and Drugs & Alcohol Testing
Any offer of employment is subject to the completion of a New Starter Health Questionnaire via our chosen occupational health provider as well as passing a pre-employment Drugs & Alcohol Test.
Disclosure of Criminal Convictions
Your employment is subject to a satisfactory Criminal Record Check (Basic Disclosure) from Disclosure Scotland in accordance with the Rehabilitation of Offenders Act 1974 and the Police Act 1997 (or an equivalent/additional check if you have lived outside the UK for more than six months in the last five years). Please list all convictions, cautions, reprimands or other warnings of whatever nature on your Application Form. All information will, of course, be treated in the strictest confidence.
Equal Opportunities
We are committed to providing equal opportunities for all applicants/employees. It is our policy to ensure that there is no direct or indirect discrimination against any applicant/employee because of age, disability, gender reassignment, sex or sexual orientation, marriage or civil partnership, pregnancy or maternity, race, religion or belief (known as “protected characteristics”). Shortlisting is carefully monitored to ensure that selection is based on merit only.
View our Equal Opportunities Policy
We are also proud to be a Disability Confident Employer and guarantee interviews for any applicants with disabilities if they meet the essential criteria for the post, which is assessed from their Application Form.
Please help us to monitor the effectiveness of our Policy by completing all parts of our optional Equal Opportunities Form.
Next Steps
Unfortunately, it is not possible for us to reply to every individual application. Therefore, if we have not responded to your application within six weeks of the advertised closing date, you can assume that your application has been unsuccessful. We will respond to all candidates interviewed to advise them of the progress of their application.
Any documents provided as part of the application process will be confidentially destroyed after twelve months for unsuccessful candidates.
We wish to take this opportunity to thank you for your interest in working at GPAL.