Glasgow Prestwick Airport has received the highest rating from the Civil Aviation Authority (CAA) in their 2019/20 Accessibility report.

Monday 11 January, 13:56 Europe/London

For the fourth year running, Glasgow Prestwick Airport, has been awarded with a ‘Very Good’ rating from the CAA in their accessibility report.

To receive the highest rating airports must meet specified criteria for three main areas: performance against assistance waiting times, user satisfaction and effectiveness of consultation with local disability communities.

Before the pandemic hit, Glasgow Prestwick Airport held a feedback session ‘You Said We Did’ by welcoming key stakeholders to present our initiatives that have been worked on over the course of three years to support our passengers who have hidden and non-hidden disabilities. These changes to our facilities and training are a result of feedback we received during previous host events.

We were also delighted that two of our Passenger Handling Supervisor’s could attended the Access For All UK Accessibility Champion Training Programme. This 4-day course will help to enhance the Airport’s in-house training to all operational staff in 5 key areas – Mobility, Sight, Hearing, Autism and Dementia.

Jane Thomson, Glasgow Prestwick’s Landside Operations Manager, said:

“I was absolutely thrilled to hear that we have achieved this incredible rating for the 4th year in a row.

“This year has certainly been a challenge for many, but I am extremely proud of the team at Glasgow Prestwick Airport who, in a time of uncertainty, have been able to provide a safe and supportive service to all our passengers.

“We look forward working with our stakeholders and passengers this new year.”