Glasgow Prestwick Airport continues to raise the bar in accessibility, as we have proudly received the highest rating from the UK Civil Aviation Authority (CAA) in their latest Accessibility Report (2022/23). Our dedication to enhancing the travel experience for all passengers has earned its well deserved recognition in the CAA’s last five consecutive reports
Building upon our commitment to inclusivity, we have made some significant improvements, over the course of the reporting year, to our service for passengers with reduced mobility, hidden and non-hidden disabilities. We have recognised that all passengers have diverse preferences and needs, so therefore have improved our Sunflower Lanyard Scheme and now offer multiple options for hidden disability awareness. In addition to the Sunflower Lanyard, passengers can choose from Sunflower Stickers and clip on wallets for their clothing. These alternatives provide discretion and comfort for those who prefer to not wear the lanyard. These options are available for both adults and children with passengers able to receive these from our Information Centre located in the terminal building.
We have also taken steps to empower our staff with the ability to provide exceptional service to passengers with disabilities. Customer-facing departments at the airport have undergone an all-new disability awareness training program. The training focuses on five key areas: Mobility, Sight, Hearing, Autism and Dementia. Over 150 team members have received this training, playing a vital role in ensuring that assistance levels are maintained to a high standard.
Steven Crichton, Landside Operations Manager said; “At Glasgow Prestwick Airport we are committed to making air travel inclusive for all passengers. It fills us with immense pride to receive the highest rating in the CAA’s Accessibility report, marking the 5th time we have achieved this recognition. Our passion for enhancing our accessibility goes beyond numbers and ratings, it’s about creating an environment where everyone feels valued and supported. The improvements to the Sunflower Lanyard Scheme and our new disability awareness training are a testament to our dedication in providing a truly inclusive travel experience. We will continue to make improvements to our service and strive for excellence.”
Our top rating in the CAA’s Accessibility Report is a reflection of our continuous efforts to make air travel accessible and enjoyable for all. The introduction of new options for the Sunflower Lanyard Scheme and the implementation of our disability awareness training highlights the airport’s commitment. Our dedicated team members have a passion for excellence ensuring every passenger has access to easy, stress-free travel. Passenger well-being is at the forefront of everything we do.