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Arrivals & Departures

Passenger Service Agents (Fixed-Term)

Contract Type: Fixed Term
Hours: 20-40+ hours
Remuneration: £12.37 per hour
Closing Date: 23/01/2026
  • Job Description
  • Apply Now
  • Application Notes
Job Description

Job Description

Glasgow Prestwick Airport (GPA) has exciting fixed-term opportunities for Passenger Service Agents to join their team for the busy summer season. The roles available range from a minimum of 20 hours per week to a maximum of 40.

Due to working time regulations and shift patterns, you must be 18 or over to apply for this vacancy. Shift start / finish times may be out with public transport hours and therefore own means of transportation is essential (unless living within walking or cycling distance of GPA). If successful in your application, you must be available for two initial weeks of paid training, Monday to Friday, 40 hours per week.

Glasgow Prestwick Airport directly employs around 500 people and supports over 4,000 jobs across Scotland’s aerospace cluster. Located at the heart of Scotland’s aviation and aerospace industry, we deliver a wide range of in-house aviation services, providing vital connections to the rest of the world.

Role scope:

This role involves carrying out check-in & boarding for our airline customers as well as providing assistance to passengers with reduced mobility. Previous customer service experience would be advantageous, however, full company funded training will be provided. Basic computer literacy is essential.

Key duties and responsibilities:
  • To deliver excellent customer service.
  • To ensure assistance passengers are handled in accordance with CAA and airport standards.
  • To be fully competent on manual/automated check-in & boarding (following training).
  • To maintain wheelchair and trolley stock levels.
  • To ensure compliance with Department for Transport / Civil Aviation Authority (CAA) regulations.
  • To ensure compliance with all company and departmental policies and procedures.
  • To be fully compliant with all customer airline policies and procedures.
  • To complete and update the passenger assistance logs and file all related documents.
Key requirements, skills and attributes:
  • Aged 18+.
  • Full Driving Licence (unless local to the airport).
  • Ability to work a variable shift pattern, ranging from 0330am starts to 0100am finishes.
  • Positive and flexible approach to work, with a willingness to be deployed to priority work.
  • Professional, with good people skills.
  • Ability to work in a fast-paced environment.
  • Good team player, as well as being able to work on own initiative.
  • Comply with UK Right to Work checks and provide associated relevant documentation at interview.
  • Confirm your identity by providing a copy of your passport or driving licence.
  • Upon request, provide GPA with a complete five-year referencing history inclusive of all employment, self-employment, and education. Any gap period of 28 days or more must be covered by a personal reference to which you must also provide contact details.
  • Upon request, provide a Criminal Record Check Certificate (Level 1 Disclosure) from Disclosure Scotland. This must not display any disqualifying convictions as detailed on the Civil Aviation Authority website.
  • Where applicable, undertake a Counter Terrorist Check (CTC) and understand that deployment to any security related activities is conditional upon the satisfactory result of such a check.

In addition to fully funded training, you will benefit from:

  • Cash Health Care Plan (after six months employment).
  • Life Assurance 4 x salary (after six months employment).
  • Auto enrolled into our Pension Scheme (after 3 months employment) – enhanced upon request.
  • Electric Car Scheme.
  • Bike 2 Work scheme.
  • Technology scheme (December).
  • Uniform (as required).
  • Enhanced Annual leave, depending on service length.
  • Free Parking.
  • Staff discounts in partnership with Dufry World Duty Free, access to their Staff Shopping Website with an excellent 30% discount on most brands across the site.

We are proud to be a Disability Confident employer and are committed to applying equal opportunities at all stages of our recruitment and selection process. Reasonable adjustments will be made to our recruitment process to ensure that no applicant is disadvantaged.

Apply Now

Application Form

Application Notes

Application Notes

Pre-Application Considerations

Please note that to work at Glasgow Prestwick Airport Ltd (GPAL) it is required that you are able to:

  1. Comply with UK Right to Work checks and provide associated relevant documentation.
  2. Confirm your identity by providing a copy of your passport or driving licence.
  3. Complete this Application Form and in doing so provide GPAL with a five-year referencing history inclusive of a reference from a personal acquaintance to cover any gaps in employment of 28 days or more.
  4. Provide a Criminal Record Check Certificate (Basic Disclosure) from Disclosure Scotland. This must not display any disqualifying convictions as detailed on the Civil Aviation Authority website.
  5. Where applicable (for security-related roles) undertake a Counter Terrorist Check (CTC) and understand that deployment to any security-related activities is conditional upon the satisfactory result of such a check.

Notes for Guidance

This is a standard Application Form that must be completed by all applicants for any position at GPAL. All information will be processed in accordance with our responsibilities under the Data Protection Act 2018. This Form is the first part of the selection process and will be used to shortlist for the next stage in the recruitment process where relevant. Please complete all sections fully and emphasise any areas where you believe you meet the requirements of the job in accordance with the job advert/role applied for.

Medical Information and Drugs & Alcohol Testing

Any offer of employment is subject to the completion of a New Starter Health Questionnaire via our chosen occupational health provider as well as passing a pre-employment Drugs & Alcohol Test.

Disclosure of Criminal Convictions

Your employment is subject to a satisfactory Criminal Record Check (Basic Disclosure) from Disclosure Scotland in accordance with the Rehabilitation of Offenders Act 1974 and the Police Act 1997 (or an equivalent/additional check if you have lived outside the UK for more than six months in the last five years). Please list all convictions, cautions, reprimands or other warnings of whatever nature on your Application Form. All information will, of course, be treated in the strictest confidence.

Equal Opportunities

We are committed to providing equal opportunities for all applicants/employees. It is our policy to ensure that there is no direct or indirect discrimination against any applicant/employee because of age, disability, gender reassignment, sex or sexual orientation, marriage or civil partnership, pregnancy or maternity, race, religion or belief (known as “protected characteristics”). Shortlisting is carefully monitored to ensure that selection is based on merit only.

View our Equal Opportunities Policy

We are also proud to be a Disability Confident Employer and guarantee interviews for any applicants with disabilities if they meet the essential criteria for the post, which is assessed from their Application Form.

Please help us to monitor the effectiveness of our Policy by completing all parts of our optional Equal Opportunities Form.

Next Steps

Unfortunately, it is not possible for us to reply to every individual application. Therefore, if we have not responded to your application within six weeks of the advertised closing date, you can assume that your application has been unsuccessful. We will respond to all candidates interviewed to advise them of the progress of their application.

Any documents provided as part of the application process will be confidentially destroyed after twelve months for unsuccessful candidates.

We wish to take this opportunity to thank you for your interest in working at GPAL.

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