Coronavirus: Keeping you safe when travelling

Life is a bit different at the moment and we are all working towards the new normal.

Safety is of top priority and we will continue to work with all relevant agencies to provide you with the most up to date guidance.

We would like to recommend that passengers read the safer air travel guidance for passengers, follow Government Guidance and travel advice including country entry requirements from the Foreign & Commonwealth Office and Scottish Government.

All passengers when returning to the UK are required to complete a Passenger Locator Form 48 hours before returning/arriving. 

Visit Ryanair’s website for further information about measures they have put in place.

At Glasgow Prestwick Airport we have put in place new measures to ensure the safety and welfare of our passengers and colleagues, all whilst continuing to provide our customer friendly and excellent service.

Passenger Journey Safety Measures

Travelling to the airport

Arriving by car

Passengers are advised to use their private vehicle where possible and we

recommend that car parking is pre-booked. This will allow a contactless entry to all our car parks using automatic number plate recognition.

All car park touch points, including the barrier system and payment machines, are sanitised regularly for your safety.

To pre-book parking please visit our car parking booking site for the best price.

Anyone dropping off or picking up passengers should use the appropriate area and not enter the terminal building unless providing assistance.

Payment for pick up and drop off can be made at the payment machine in Car Park 1 or at the exit barrier. These touch points are regularly sanitised to protect you.

Please note: only contactless card payment is accepted.

Public Transport

If you are travelling to the airport by other means, we advise that you follow travel safely guidance.

The airport's railway station will be regularly sanitised to protect everyone using this service. A sanitising station will be in place at the railway station for you to use.

For further information and timetables for rail and bus transport please visit;

Entry to the airport

No one should enter the terminal building if they are feeling unwell with symptoms of Coronavirus (Covid-19), please see important information above.

A one way passenger flow is in operation, we ask that everyone follows the appropriate signage to guide them through the airport.

Only passengers and staff members will be permitted to enter the terminal building. No other visitors should enter unless there is a specific reason that has been discussed and cleared with the airport team beforehand.

When entering the terminal building everyone should wear a face mask (mandatory), sanitise their hands at the sanitising station and respect physical distancing please stay 2m away from others where possible.

All airport trolleys are sanitised regularly to protect you.

Check-in Desks and Information Centre

When in the terminal building, everyone should respect physical distancing measures in place and stay at least 2m away from others.

We advise passengers to check-in online before travelling to the airport and have boarding passes available on mobile phone or printed.

Passengers who have luggage to check in should wait in the queue at check in desks. Our check-in desks will have a perspex screens and agents will be wearing appropriate PPE to protect you and themselves. Those who have checked in online and don't have luggage to check in should make their way to security.

Our information desk will have perspex screens for your protection and our agents will be available to assist wearing appropriate PPE.

Check-in and information desk cleaning procedures have been enhanced to ensure regular sanitising of these high traffic areas and hard surfaces.

All passengers should follow guidance given to them by airport personnel.

Passenger Assistance

Passengers who require assistance when travelling through the airport will still receive this service.

Further information can be found by visiting the Special Assistance webpages.

We ask passengers to compete an enquiry form as soon as possible to allow us to plan your support ahead.

Any assistance equipment used will be sanitised after each use and our team will be wearing relevant PPE to protect you and themselves.

Security

Security is a top priority at Glasgow Prestwick Airport and all passengers will be screened before boarding.

Everyone going through security will be asked to sanitise their hands before and after the security process at sanitising stations provided for you to use. Please respect physical distancing measures in this area.

Be prepared 

Everyone should be prepared when going through security;

  • Liquids, aerosols, gels and lighters must be under 100mls and should be in a clear re-sealable plastic bag of no more than 20 x 20cm. These are limited to one per person and must be out of luggage for screening.
  • Hand sanitiser is permitted to be carried in hand luggage. This must be under 100mls and should be placed in a clear re-sealable bag.
  • Electrical equipment including laptop computers and other large electrical items must be removed from bags at the passenger security screening point and screened separately.
  • To pass through the metal detector or body scanner - boots, belts, items in pockets, scarves, large jewellery items, watches and coats/jackets should be removed before going through.

Screening

Items and any person going through security are still subject to being searched by security personal. Our team will be wearing appropriate PPE to protect you and themselves whilst conducting these searches.

Cleaning and hygiene measures

A cleaning station will be available for you to clean your security tray before use, however trays will be regularly sanitised for your protection.

Face masks must remain worn through this process, please be prepared to remove these if asked by a team member for identification purposes.

Enhanced cleaning procedures have been put in place to ensure regular sanitising of this high traffic area and hard surfaces.

Departure lounge and boarding gates

Passengers are reminded to respect physical distancing from others.

Departure Lounge

Seating within our departure lounge has been re-arranged to ensure physical distancing is possible, we ask that all passengers keep their movement within this area to a minimum.

Sanitising stations and/or hand washing facilities are available in the departure lounge and boarding gates for you to use.

Enhanced cleaning procedures have been put in place to ensure regular sanitising of these high traffic areas and hard surfaces.

Boarding Gates

Perspex screens have been put in place to protect you and our team members.

Passengers will be required to scan their own boarding pass to minimise contact between passengers and team members. Please ensure you have your boarding card ready along with your passport open at the photo page.

Our team members will be on hand to support.

Retail and Catering

Due to government restrictions our Tax and Duty free shop will close from 18:00hrs, Friday 20 November, until protections measures are lifted.

Par + Eagle and WHSmith are currently closed.

Vending machines have been put in place for the purchase of refreshments including - cold drinks and snacks including crisps and chocolate. We also have PPE vending machines available for you to purchase any items you require. 

We ask that where possible passengers pay using contactless methods. These machines also accept coins.

The Change group, money exchange service, is currently closed. Euros will be available in the cash machine next to the information desk, landside.

All of these machines will be sanitised regularly to protect you. 

Returning to the UK

Arriving into the UK 

A passenger locator form MUST BE completed before returning to the UK.

Passengers arriving from certain approved countries and territories will not be required to self-isolate on arrival into Scotland. Full list of destinations you no longer need to quarantine when arriving/returning from can be viewed here.

The Canary Islands have been added to the safe travel list. Passengers arriving into the UK from one of these islands will no longer need to self-isolate from 04:00am on Sunday 25 October 2020.

Please note: passengers arriving from Italy, Mainland Spain, Balearic Islands and Portugal will be required to self-isolate for 14 days on return.

For the latest information visit - https://www.gov.uk/uk-border-control

Leaving the Airport

Passengers are reminded of all safety measures put in place including regular cleaning or sanitising of handsrespect physical distancing from others and face masks should be worn until you leave the airport.

Please be prepared to remove your face covering if asked by a staff member for identification purposes.

Passengers should collect luggage and leave the airport as soon as possible.

A cleaning station has been set up for anyone needing to use an airport trolley with these being regularly sanitised for your protection.

No other visitors should enter the airport unless there is a specific reason that has been discussed and cleared with the airport team beforehand.

Ask a question

We understand this is all new information, but if there is anything that you would like more clarity on or would like to speak with a member of our team please complete the form below.

We aim to respond to enquiries within 72 hours.

Current Scottish Government Advice

Coronavirus Protection Levels

The Scottish Government are continually monitoring the Coronavirus Pandemic in every area across Scotland and have introduced Protection Levels across Scotland.

Glasgow Prestwick Airport is currently in Protection Level 4. To find out what measures are currently in place visit the following link - Level 4 Measures. To find out what other measures are in place in other parts of the country visit the Scottish Government Website. 

Travel Regulations

New travel regulations came into force on Friday, 20 November 2020.

For more information on Travel Safety Guidance visit Transport Scotland's Website. 

Remember FACTS

To protect ourselves and others we must remember the FACTS.

Test and Protect

The Protect Scotland app from NHS Scotland’s Test and Protect is a free, mobile phone app designed to help us protect each other and reduce the spread of coronavirus.

The app will alert you if you have been in close contact with another app user who tests positive for coronavirus. And if you test positive, it can help in determining contacts that you may have otherwise missed while keeping your information private and anonymous.

Using the Protect Scotland app, along with sticking to current public health measures, will help us to stay safe when we meet up, socialise, work or travel.

Download the app via