CAA Passenger with Reduced Mobility Quality Standards Reporting

CAA Passenger with Reduced Mobility Quality Standards Reporting – April 2018 to September 2018

Departing
Standard (waiting time once PRM made themselves known) Target April May June July August September
Number of PRMs 329 338 294 204 178 351
Pre-booked 10 min 90% 99.08% 99.70% 98.63% 98.52% 99.43% 99.71%
20 min 100% 100% 99.70% 99.31% 99.50% 99.43% 100%
Number of PRMs 29 45 28 23 31 46
Non pre-booked 20 min 90% 100% 100% 100% 100% 100% 100%
25 min 100% 100% 100% 100% 100% 100% 100%
Arriving
Standard (time assistance available at gate from arrival on chocks) Target April May June July August September
Number of PRMs 258 346 275 206 180 302
Pre-booked 10 min 90% 96.89% 97.68% 96.36% 99.51% 95.55% 98.34%
20 min 100% 99.61% 100% 100% 100% 100% 100%
Number of PRMs 25 31 23 18 23 25
Non pre-booked 15 min 100% 100% 100% 100% 100% 100% 100%
25 min 100% 100% 100% 100% 100% 100% 100%

 

CAA Passenger with Reduced Mobility Quality Standards Reporting – October 2017 to March 2018

Departing
Standard (waiting time once PRM made themselves known) Target October November December January February March
Number of PRMs 270 112 105 113 104 148
Pre-booked 10 min 90% 98.88% 100% 98.09% 97.34% 99.03% 99.32%
20 min 100% 100% 100% 100% 100% 100% 100%
Number of PRMs 32 21 16 14 7 14
Non pre-booked 20 min 90% 100% 100% 100% 100% 100% 100%
25 min 100% 100% 100% 100% 100% 100% 100%
Arriving
Standard (time assistance available at gate from arrival on chocks) Target October November December January February March
Number of PRMs 306 138 104 102 80 144
Pre-booked 10 min 90% 98.36% 97.82% 97.11% 95.09% 96.25% 97.91%
20 min 100% 100% 100% 100% 100% 98.75% 99.30%
Number of PRMs 19 4 9 2 4 39
Non pre-booked 15 min 100% 100% 100% 55.55% 100% 100% 100%
25 min 100% 100% 100% 100% 100% 100% 100%