Special assistance – Information and feedback

At Glasgow Prestwick Airport we are committed to assisting passengers with reduced mobility. We are responsible for providing special assistance at the airport and your airline is responsible when you board the aircraft.

If you need assistance on your flight, you should let your airline know at least 48 hours before you fly, ideally giving as much notice as possible for both your outbound and return journey.

Before leaving home, check your airline’s terms and conditions for information about mobility equipment, medical equipment etc.

When you book, contact your airline to confirm that assistance dogs are allowed to travel.  We welcome guide and hearing dogs at the airport and we will endeavour to provide appropriate facilities on request. Find further information on travelling with guide dogs.

If you have pre-booked assistance with your airline, when you arrive at the airport please inform airport staff if you require assistance. They will ensure that you are fast-tracked through check-in, security and boarding for departing passengers and immigration for arriving passengers.

Glasgow Prestwick Airport produces a Disabled Persons and Persons with Reduced Mobility Users’ Guide (updated October 2016) to set out exactly what these customers should expect when travelling through our facility and to ensure that are customers are able to access assistance as required.

In addition to this Users’ Guide, we also provide access information on Disabled Go.

Feedback

The Civil Aviation Authority, in co-operation with all UK airports, collects feedback on the quality of the assistance provided to passengers with reduced mobility.  We would be grateful if you would take the time to complete a short survey on the assistance provided to you on departure and arrival at Glasgow Prestwick airport. To give your important feedback please visit here