CAA Passenger with Reduced Mobility Quality Standards Reporting

CAA Passenger with Reduced Mobility Quality Standards Reporting – April 2017 to September 2017

Departing
Standard (waiting time once PRM made themselves known) Target April May June July August September
Number of PRMs 279 348 305 240 211 412
Pre-booked 10 min 90% 99.64% 99.42% 99.34% 99.58% 99.52% 99.75%
20 min 100% 100% 100% 100% 100% 100% 100%
Number of PRMs 21 29 34 35 24 36
Non pre-booked 20 min 90% 100% 100% 100% 100% 100% 100%
25 min 100% 100% 100% 100% 100% 100% 100%
Arriving
Standard (time assistance available at gate from arrival on chocks) Target April May June July August September
Number of PRMs 254 342 265 242 202 282
Pre-booked 10 min 90% 97.63% 97.95% 97.73% 93.80% 96.53% 98.22%
20 min 100% 99.21% 100% 100% 98.76% 99.50% 99.64%
Number of PRMs 6 17 24 24 15 16
Non pre-booked 15 min 100% 100% 100% 100% 100% 100% 100%
25 min 100% 100% 100% 100% 100% 100% 100%

 

CAA Passenger with Reduced Mobility Quality Standards Reporting – October 2016 to March 2017

Departing
Standard (waiting time once PRM made themselves known) Target October November December January February March
Number of PRMs 246 110 121 99 67 146
Pre-booked 10 min 80% 93.37% 100% 98.34% 100% 100% 98.63%
20 min 90% 100% 100% 100% 100% 100% 99.31%
Number of PRMs 25 14 18 13 7 11
Non pre-booked 20 min 90% 100% 100% 100% 100% 100% 100%
25 min 100% 100% 100% 100% 100% 100% 100%
Arriving
Standard (time assistance available at gate from arrival on chocks) Target October November December January February March
Number of PRMs 326 136 108 145 80 115
Pre-booked 10 min 90% 96.31% 97.05% 100% 98.62% 100% 95.65%
20 min 100% 98.46% 98.52% 100% 100% 100% 100%
Number of PRMs 8 1 4 10 5 9
Non pre-booked 15 min 90% 100% 100% 100% 100% 100% 100%
25 min 100% 100% 100% 100% 100% 100% 100%