Glasgow Prestwick Airport is committed to helping passengers with reduced mobility travel at the airport. The following information is designed to give you some details about what you can expect.
Planning Your Journey
Glasgow Prestwick Airport has the responsibility for providing special assistance at the airport, as does each airline when you are on board the aircraft.
If you have a disability or you experience reduced mobility and need assistance at the airport, it is now necessary to inform your airline of your particular need at least 48 hours before you fly, ideally giving as much notice as possible for both your outbound and return journey. This will enable us to provide you with the assistance you require; otherwise we can only endeavour to make all reasonable efforts to assist you.
We recommend you arrive at the airport two hours before the published flight time and at the latest present yourself for check-in no later than one hour before the published departure time.
Before Leaving Home
We recommend you check your airline’s terms and conditions for information about carriage of mobility equipment, medical equipment etc.
Rail
You are advised to arrange details directly with the rail operator with regards to disembarking the train.
Contact 0800 912 2901 or 0845 605 7021
Help points are located on each platform within the station which allows you to request assistance, if required, otherwise make your own way to the Check-in desk and inform the Airport staff that you require assistance
Public bus
The public bus stop, has raised tactile paving for ease of disembarkation. Assistance for arriving bus passengers is a pre-book service only, if required, otherwise make your own way to the Check-in desk and inform the Airport staff that you require assistance
To e-mail us click here or telephone 0871 223 0700.
Airport Express (X99/X100) bus
Passengers travelling on the early morning service will be dropped off at the public bus stop which has raised tactile paving for easy disembarkation. Assistance for departing passengers is a pre-book service only, if required, otherwise make your own way to the Check-in desk and inform the Airport staff that you require assistance
To e-mail us click here or telephone 0871 223 0700.
Passengers using the evening service will be picked up at the bus stop on the A79 southbound. Assistance will be provided from the aircraft to the bus, if required.
Car Hire
Help points are located at the entrance column to the car hire return area which allows you to request assistance, if required, otherwise make your own way to the Check-in desks and inform the Airport staff that you require assistance.
Taxi
Help points are located at the entrance columns to the Terminal Short Stay Car Park where the taxi drop-off area is situated. Passengers requiring assistance to the terminal must advise the taxi driver to contact the Airport via the Help Point. Assistance will be provided from the taxi rank area, if required, otherwise make your own way to the Check-in desks and inform Airport staff that you require assistance.
Fully Accessible taxis are available to wheelchair users at the Airport taxi rank
Own car
- Pick up & Drop Off Zone - Disabled parking spaces are available immediately outside the Airport terminal.
- Terminal Short Stay Car Park - Disabled parking spaces are available for high top vehicles
- Long Stay North Car Park - Disabled parking spaces are located close to the entrance and is serviced by a fully accessible shuttle bus to the Airport terminal. This car park is for pre-booked customers only.
To book online click here or telephone 08712 222 883
Passengers requiring assistance to the terminal must advise the Airport via the Help Point at the car park entrances. Assistance will be provided from the disabled parking area, if required, otherwise make your own way to the Check-in desks and inform Airport staff that you require assistance
In the Terminal
Entrances Access to the terminal building is via wide automatic doors. Free assistance can be provided to/from the Terminal Short Stay Car Park, railway station, bus stop or taxi rank to the check in desk
Wheelchairs
There are a number of wheelchairs, including self-propelling, are available for temporary use, should you require to use one, to assist you in moving around the Airport terminal. Please inform our Airport staff of your request.
There is a wheelchair collection point and Passenger Assistance Area within the main concourse, in front of the Information desk in the Arrivals hall. Wheelchairs are available free of charge.
Reserved seating areas
There are two reserved seating areas in the Airport terminal:-
- One before security (next to the Information desk) for use by all passengers requiring special assistance.
- One after security (at the head of the lounge) in departures.
Toilet facilities
There are a number of disabled toilets in the Airport terminal before and after security. Each toilet is clearly identified.
Security checks
Safety and security of our passengers is our number one priority. All passengers must go through security before they enter the departure lounge. It is highly likely that wheelchair users will activate the archway metal detector which will result in a hand search of the wheelchair and the passenger by security. If you would prefer, you can be asked to be searched in private, away from the main security area.
Getting to your boarding gate
At check-in, staff will advise passengers with special assistance or reduced mobility of their pre-boarding time. If you require assistance from the departures lounge to the aircraft, passengers should ensure they are at the reserved seating area by the advised pre-boarding time so that they can be assisted to the aircraft by Airport staff as part of the boarding process.
Induction Loops
Work is ongoing to introduce additional infrastructure into the airport. These will be located at many of the customer counters including check in, arrivals and departures.
Shopping & Eating
All facilities are accessible to passengers with reduced mobility and staff in every department are trained to assist customers needing help or further assistance.
Assistance dogs
We recommend that you contact your airline to confirm that assistance dogs are allowed to travel. It is also advisable to contact the authorities in the destination country because the carriage of animals can be complex and vary from country to country and airline to airline.
Glasgow Prestwick Airport welcomes guide and hearing dogs and we will endeavour to provide appropriate facilities on request.
Help Points
- Help Points are located on the entrance barriers to all Car Parks (both long and short term) with two additional Help Points along the perimeter fence in the Long Stay North Car Park (formerly Car Park 7).
- Help Points are located on the entrance columns to the car hire area.
- Help Points are located on each platform within the train station .
- Additionally, our employees are appropriately trained and here to help, so we would encourage you to speak with them should you have any questions or require further assistance.
Service levels
We are committed to providing the highest level of service in a timely manner. At the designated set down points appropriate resource shall be provided to ensure working target times and service standards to be met:
For pre-booked departing customers upon arrival at the airport, once they have made themselves known:
- 80% of customers should wait no longer than 15 minutes for assistance
- 100% should wait no longer than 30 minutes
For pre-booked arriving PRMs assistance should be available at the gate/aircraft side for:
- 80% of customers within 5 minutes of “on chocks”
- 100% within 10 minutes
For non-pre-booked departing & arriving passengers, GPA will endeavour to provide a reasonable service that meets the needs of these passengers.
It is our intention that all departing passengers should reach their aircraft in time to enable timely boarding (dependent on the time at which you checked in).
Boarding and Disembarkation procedures
Passengers with reduced mobility are requested to advise their airline in advance of any special requirements they may have to board and disembark the aircraft and during the flight. They should also advise the check-in staff of their requirements so that final arrangements can be made.
Passengers with reduced mobility flying into the airport can be assisted from the aircraft, if required. Assistance is also available to collect baggage and to exit through the Customs Channels and on to the car park or public transport. Assistance is also provided for passengers with walking difficulties or unable to manage stairs. This assistance must be booked with the airline in advance.
Help is on hand
All of the airport’s front of house staff have undertaken Disability Awareness Training and will ensure, as far as possible, any additional needs are met.
To e-mail us click here or telephone 0871 223 0700.
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